Canceling your Surfshark subscription is easy. Whether you want to stop auto-renewal, request a refund, or cancel a free trial before you’re charged, it’s all pretty straightforward. Below, you’ll find simple step-by-step guides for canceling across every platform, based on your original subscription.
How to cancel a Surfshark subscription
You can cancel your subscription depending on how you started your journey with us — whether you bought our services directly from us, through Google Play, the Apple App Store, or Amazon.
Note: After canceling, you can use your subscription for the time you’ve already paid for. However, if you’d like a refund, you’ll need to request it separately.
Cancel your subscription through the Surfshark homepage
- Go to Surfshark’s homepage and log in.
- Select your account in the top right corner.
- Select Subscription.
- Open the Payments tab.
- Under Subscription details, click Cancel renewal.
- Follow the prompts to confirm your cancellation.
After canceling your subscription, you will still be able to use Surfshark until the expiration date.
Cancel your subscription via live chat
- Visit the how to contact Surfshark’s customer support page.
- Click the Live chat link.
- In the pop-up window, begin a conversation with Sharkbot.
Explain that you want to cancel your subscription, and you should be granted a unique cancellation link.
Once you’re almost done, you might get a couple of questions regarding your cancellation. We’d appreciate it if you could tell us why you chose to cancel — we value your feedback and use it to improve our tools.
Cancel through the Google Play Store
If you subscribed to Surfshark through the Google Play Store, there’s an alternative way to terminate your subscription.
Cancel Surfshark via Google Play on desktop:
- Go to play.google.com.
- Click on your Google account in the top-right corner and choose Payments & subscriptions.
- Go to your Subscriptions tab.
- Select Manage on the right side of Surfshark.
- Select Cancel subscription.
- Choose a reason for canceling, confirm, and click Continue.
Cancel Surfshark via Google Play on Android:
- Go to Google Play and sign in to your Google account.
- Go to Subscriptions.
- Select Surfshark and tap Cancel subscription.
- Follow the provided steps.
Cancel through the Apple App Store
Follow this cancellation method if you’ve subscribed to Surfshark through the App Store.
Cancel Surfshark on Mac:
- Open the App Store.
- Sign in and click your name in the bottom-left corner.
- Select Account Settings.
- Go to Subscriptions and select Manage.
- Click Edit next to Surfshark.
- Click Cancel Subscription.
Cancel Surfshark on iPhone, iPad, or Apple Vision Pro:
- Open the Settings app.
- Tap your name.
- Tap Subscriptions and choose Surfshark.
- Tap Cancel Subscription.
Cancel through the Amazon Appstore
If you bought Surfshark through Amazon, you can cancel your subscription via Amazon’s website:
- Go to Amazon and sign in to your account.
- Hover your cursor over Account & Lists in the top right corner.
- Select Memberships & Subscriptions from the drop-down menu.
- Find Surfshark and click Cancel Subscription.
- Follow the provided steps to cancel.
Note: This method doesn’t always work on mobile, so it’s better to cancel via desktop.
How to get a Surfshark refund
Every Surfshark plan comes with a 30-day money-back guarantee, meaning you are eligible for a full refund if you cancel within 30 days of your purchase.
How to request your refund:
- Direct purchases (website): contact our customer support team via 24/7 live chat, where a support agent will process your refund request;
- Third-party app stores: if you purchased Surfshark through the Apple App Store, Google Play Store, or Amazon Appstore, your purchase is governed by their billing systems, and you’ll need to reach out to their support instead.
What happens after 30 days?
If your subscription has been active for more than 30 days, payments are non-refundable. However, canceling will immediately turn off auto-renewal so you won’t be charged again, and you can continue using the service until your current billing period ends.
For more details, check our refund guides.
How to cancel Surfshark’s free trial
If you signed up for a 7-day Surfshark free trial on Android, iOS, or macOS, you can cancel before the trial ends to avoid being charged for an annual subscription.
How to cancel your free trial in your Surfshark account:
- Log in to your account on the Surfshark website.
- Select your account in the top right corner.
- Select Subscription.
- Disable auto-renewal.
How to cancel your free trial on Android:
- Open the Google Play Store app.
- Tap your profile icon in the top right corner and select Payments & subscriptions.
- Tap Subscriptions and select Surfshark.
- Tap Cancel subscription and follow the prompts to confirm.
How to cancel your free trial on iOS or macOS:
- Open Settings on your iPhone/iPad, or System Settings/App Store on Mac.
- Tap your Apple ID name.
- Select Subscriptions.
- Tap Surfshark, then select Cancel Free Trial and confirm.
You will still have full access to all Surfshark features for the remainder of your 7-day trial period, but you won’t be charged once it ends.
Why should you consider staying with Surfshark?
It’s more than a VPN
Surfshark offers so much more than just a VPN — it’s designed as a cybersecurity suite to provide comprehensive protection online based on your needs. Depending on your subscription plan, you may already have access to several dedicated privacy and security tools:
- Surfshark Antivirus continuously scans your devices for malware and viruses without interrupting your flow;
- Surfshark’s data leak monitoring checks the dark web for data leaks and alerts you when your info is spotted online;
- Surfshark’s personal data masking solution helps you minimize personal data exposure, as well as reduce spam and unwanted marketing;
- Incogni sends automated requests for your data to be removed from data brokers’ databases and people-search sites;
- Scam protection tools help you stay ahead of scams in your emails, text messages, and on websites;
- Comprehensive identity theft protection solutions help you safeguard your personal data and provide financial and professional assistance in the event of identity theft.
To see exactly which features are included with your subscription, log in to your account dashboard on the Surfshark website.
One of the most affordable VPNs on the market
Surfshark consistently ranks among the most cost-effective VPN services, while providing industry-leading encryption, fast connections, and a wide range of top-grade security tools.
You can explore our current plans and pricing to compare options and find the plan that best fits your security needs.
One of the biggest selections of servers
Surfshark offers 4,500+ servers in 100 countries, ensuring you have a fast, reliable connection nearby. Every server in the network is equipped with 10 Gbps ports, with select locations featuring ultra-fast 100 Gbps servers.
This infrastructure helps prevent congestion and provides a smooth experience for data-heavy activities like 4K streaming, downloading, and gaming. It also means you can enjoy a safe connection whether you’re on public Wi-Fi or browsing while traveling abroad.
Plenty of features
Every Surfshark plan includes plenty of privacy and security features that help you improve your everyday online experience. For example:
- Bypasser split tunneling feature lets you choose specific apps or websites to bypass VPN encryption while keeping the rest of your traffic shielded;
- A secure ad blocker that blocks ads, trackers, banners, and cookie consent pop-ups before they load;
- Unlimited simultaneous connections let you secure every compatible phone, laptop, TV, and other smart device in your home with a single subscription.
Still have questions about your subscription?
Whether you’re an existing user stepping away, want a refund under our 30-day money-back guarantee, or just checking our terms before getting started — you’re in full control of your subscription every step of the way.
Frequently asked questions
Will I get a refund if I cancel Surfshark?
Yes, all Surfshark plans are covered by a 30-day money-back guarantee. If you cancel within your first 30 days, contact our support team via 24/7 live chat to request a full refund.
If you cancel after the initial 30 days, auto-renewal will be disabled so you are not billed again, but the remaining subscription time is non-refundable. You will have full access to your subscription until the current billing cycle expires.
For more details, check our refund guides.
How do I permanently delete Surfshark?
Canceling your subscription only stops future billings — it does not delete your account.
If you want to permanently delete your profile and account information, contact our customer support team and submit a formal account deletion request. Once confirmed, our team will remove your registered email address and credentials in compliance with our privacy policy.
Note: When you permanently delete your account, your subscription will be canceled immediately, and you will lose any remaining paid/trial time with Surfshark.
How do I turn off Surfshark?
To pause or disconnect the VPN connection, open the Surfshark app on your device and click or tap Pause or Disconnect. This stops encryption and restores your regular internet connection without affecting your billing or account.
Disconnecting your VPN does not cancel your subscription.
If you want to terminate your Surfshark account and stop recurring payments, contact the support team via live chat.
How do I stop Surfshark from auto-renewal?
To stop Surfshark’s auto-renewal, log in to your account on the Surfshark website, navigate to your subscriptions, and disable auto-renewal.
You can also contact Surfshark’s customer support team via live chat, tell them you want to cancel and stop all recurring payments, and you will receive a unique cancellation link.
What happens when I cancel Surfshark?
When you cancel your Surfshark subscription, auto-renewal is immediately turned off, so your card or payment method won’t be charged again. You don’t lose service right away — you can fully access the VPN and security features until the final day of your prepaid billing term. After that, your account simply transitions to inactive status.
