Time to say goodbye — sang Andrea Bocelli and Sarah Brightman. And even though goodbyes aren’t fun, no one said they have to be hard. So, let’s see how to cancel a Surfshark VPN subscription and stop future payments quickly and painlessly.
Table of contents
How to cancel a Surfshark subscription
You can cancel your subscription depending on how you started your journey with us — bought our services directly from us, Google Play, Apple Store, or Amazon. Of course, the simplest way to cancel is by getting in touch with us.
Note: There’s a silver lining to canceling — you can use your subscription for the time you’ve already paid.
Contact our customer success team via live chat
Visit the support article page on how to contact Surfshark’s customer support, scroll down to the Live chat link, and click it.
A pop-up conversation window should open, and you can begin a conversation with Sharkbot. Write that you want to cancel your subscription, and you should be granted a unique cancellation link.
Once you’re almost done, you should get a couple of questions regarding your cancellation. It would be nice if you told us why you chose to cancel — we appreciate feedback and work on our tools to make ‘em better.
Contact us via email
You can go old school and email support@surfshark.com to stop the automatic renewal and begin your cancellation journey. But if you want a quicker way out, we suggest contacting us via live chat.
Cancel through Google play store
For the people that subscribed to Surfshark through the Google Play store, there’s an alternative way to terminate their subscription.
Cancel Surfshark via Google Play on desktop:
- Go to play.google.com.
- Click on your Google account on the top-right corner and choose Payments & subscriptions.
- Go to your subscriptions tab.
- Click on the Manage option on the right of Surfshark.
- Hit Cancel subscription.
- Select a reason for canceling, confirm, and click Continue.
Cancel Surfshark via Google Play on Android:
- Go to Google Play and open your Google account.
- Go to the subscriptions tab.
- Select Surfshark and tap Cancel subscription.
- Follow the provided steps.
Cancel through Apple App Store
This cancelation method is meant for those who subscribed to Surfshark through the App Store.
Cancel Surfshark on Mac:
- Open the App Store.
- Sign in and click on your name.
- Click Account Settings.
- Go to Subscriptions and click Manage.
- Click Edit next to Surfshark.
- Click Cancel Subscription.
Cancel Surfshark on iPhone, iPad, or Apple Vision Pro:
- Open the Settings app.
- Tap your name.
- Tap Subscriptions and choose Surfshark.
- Tap Cancel Subscription.
Cancel through Amazon
If you bought Surfshark through from Amazon, you can cancel your subscription through Amazon’s internal website:
- Go to Amazon and Log into your account.
- Select the Account & Lists in the top right corner.
- Click on Memberships & Subscriptions.
- Find Surfshark and click on Cancel Subscription.
- Follow the provided steps to cancel.
Note: This method doesn’t always work with mobile, so it’s better to cancel via desktop.
Cancel through the Surfshark homepage
Go to Surfshark’s homepage and log in. Once you have done so, click on your account in the top right corner and click on the Subscription tab. There, you should see the steps to cancel your Surfshark subscription.
Why should you consider staying with Surfshark?
It’s more than a VPN
There’s a high chance that you have access to more than just the VPN function. If by any chance you’re rocking Surfshark One, then you have access to Surfshark Antivirus, Alert, Search, and Alternative ID.
Surfshark Antivirus continuously scans your computer and protects your webcam from being accessed without authorization.
Surfshark Alert monitors the web for data breaches and leaks and alerts you when your info is spotted in one of the leaks.
Surfshark Search acts similarly to a browser with a couple of neat tricks — it lets you pick a location and get search results specific to that region as well as search the web ad-free.
Alternative ID lets you minimize spam and unwanted marketing, by creating a new online persona with a new name, birthdate, and a home address. Use it for registrations on unreliable websites.
If you want to check which features are available to you, go to the Surfshark website and log into your account.
One of the most affordable VPNs in the market
Surfshark isn’t as pricey as the competition. To back up our claim, we have looked at Reddit’s independent VPN comparison table and compared our pricing to other VPNs.
As of writing this article, twenty three other VPNs offer a two-year long subscription option. We added all of their prices together and divided them by twenty three to get an average monthly price. We ended up with a price of $3,98. Surfshark costs $2.19.
One of the biggest selection of servers
Surfshark offers 3200+ servers in 100+ countries, and 93% of them have access to 10 Gbps servers. This means you can enjoy safe access to any Wi-Fi and enjoy data-heavy activities buffer-free.
Are you traveling abroad and wish to change your IP to your home country? No worries! Select one of 100 countries and hit Connect.
Plenty of features
Surfshark has some features that may have escaped your attention. For example, the Bypasser lets you choose which data to protect with VPN encryption and which will be transmitted without it. Useful when you need to exclude certain apps from VPN encryption.
Or how about connecting unlimited devices to a single account? Maybe you want a secure ad block? That’s right — Surfshark offers it on every subscription plan.
C’est la vie, friends!
You joined us of your own free will, and we’d like to keep it that way, even when you’re leaving. Although we’re sad to see people depart, we say “Until next time” rather than “Farewell forever.” So don’t be a stranger and check in on us. Hope to see you soon!
FAQ
Does Surfshark really refund?
Yes, Surfshark offers a 30-day money-back guarantee, so to get a full refund, contact us during your first 30 days and ask to cancel your Surfshark subscription.
How do I permanently delete Surfshark?
You may delete your Surfshark account, by contacting the Surfshark customer support team and telling them you want to have your account deleted.
How do I turn off Surfshark?
You may turn off Surfshark in a couple of different ways:
- If you wish to disconnect your VPN, open the Surfshark app and click/tap on Disconnect.
- If you wish to terminate your Surfshark account and stop recurring payments, contact the support team via live chat.
Can I cancel Surfshark at any time?
Yes, you may cancel your Surfshark subscription at any time, and even after you stop, you can still use your subscription for the time you’ve paid.
How do I stop Surfshark from auto-renewal?
To stop Surfshark’s auto-renewal, contact Surfshark’s customer support team via live chat, and tell them you want to cancel and stop all recurring payments. You will be provided with a unique cancellation link.
