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Online Reputation Team Lead

If you’re passionate about social media, email marketing, affiliate partnerships, influencer marketing, content creation, SEO, PR (or anything else marketing-related), there's a place for you here.

Our ever-growing marketing department of over 100+ professionals thrives on fresh ideas and out-of-the-box thinking. Want to create visionary campaigns and head-turning ads that capture people globally? Ready to start setting trends, not just following them? Come make your mark(-eting) in the world of cybersecurity!

If you want to:

  • Develop and execute online reputation management strategy;
  • Lead a team of 4 online reputation specialists responsible for monitoring online sentiment and responding to customer feedback on social media platforms and app stores;
  • Manage complex cases generating significant impact on the brand’s reputation;
  • Communicate with internal stakeholders, including product, legal, and customer service, to ensure unified messaging;
  • Regularly analyze data to identify trends in public perception, creating reports for relevant stakeholders;
  • Help develop standard procedures and communication templates for more efficient collaboration.

    • And you can check off:

  • Excellent written and oral communication skills and ability to craft clear, concise, and persuasive messages;
  • 4+ years of experience in the field of PR, communication, or online reputation;
  • Systemic approach toward problem-solving in unstructured and undefined situations;
  • Analytical thinking and willingness to dig into macro- and micro-level details of a situation;
  • Strong understanding and use of social platforms such as Reddit, Facebook, X (formerly Twitter).

    • Bonus points if you:

  • Have experience in people management, including leading and mentoring a team;
  • Know the cybersecurity landscape and trends.

    • Here’s the deal:

  • Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;
  • Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts and a physical coach to health insurance and regular mental health checks;
  • Tools of your choice: choose the technical equipment and tools you need to do your best work;
  • Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;
  • Work-life balance: our WFA policy – an opportunity to work from anywhere in the world;
  • More days off: additional vacation days depending on your tenure;
  • Premium Surfshark accounts: for you, your family, and friends;
  • Gross salary: 3000-4000 Eur/month. Although it may vary depending on your skills and experience.

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    How we hire

    Here at Surfshark, we don’t believe in the “one size fits all” process. We tailor it to ensure the best experience for our candidates and to match them with the right job position.
    We start with a simple “hello” - whether that’s online or in-person - to see if our expectations match.
    If we agree to move forward, we find the best way for you to showcase your skills and expertise.
    We want our teams to have chemistry, so we provide an opportunity to meet potential teammates or other colleagues for a chat.
    An offer, more discussions - this is up to you. We want you to feel confident with your decision and make the right choice.

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