To create your account and to provide you with the best VPN service, we need some non-sensitive information.
Personal information that we collect:
- Email address and encrypted password
- Basic billing information and order history
Why do we need this information?
We need your email in order to help you fix any issues that you may encounter. Also, we may send you information about exclusive Surfshark discounts or news we think you may enjoy. You can always opt-out!
We need your billing information to successfully create your account. Your billing information will include your payment amount, currency and the date of the payment, as well as what you chose to purchase. If you use third-party payment providers, they may collect additional information on you. You can also opt for total anonymity and pay with cryptocurrency.
Anonymous information we collect for diagnostics:
- Aggregated, anonymous performance data
- The frequency of use of our services
- Crash reports on apps
- Unsuccessful connection attempts
Why do you need this information?
We only collect the bare minimum amount of technical data so we can fix any technical issues in a whim. None of this data can be tied to your account. We will only know if you specifically had an issue if you contact our support team. Any data that we collect is completely anonymous.