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Vilnius / Kaunas / Warsaw

Research Operations Specialist

Are you passionate about making a meaningful impact in the world of research? Do you have a knack for streamlining processes, managing research operations, and ensuring everything runs like a well-oiled machine? We are a tight-knit team of 4 UX researchers, and we’re looking for a dedicated Research Operations Specialist to take our operations to the next level!

If you want to:

  • Partner with researchers to handle the operational side of the participants' recruitment, ensuring we have the right people for each study;
  • Build and maintain a cutting-edge research repository for organized, easily accessible insights;
  • Oversee GDPR and privacy compliance, including secure data storage and proactive compliance management;
  • Manage research tools, from budgeting to selecting the most effective solutions;
  • Lead initiatives to enhance UX research processes, continuously improving our work efficiency.

    • And you can check off:

  • 2+ years in operations management (or a similar role), with a strong ownership mindset and problem-solving skills;
  • Excellent communication and collaboration abilities for smooth stakeholder management;
  • Detail-oriented and organized, with experience in defining and optimizing processes;
  • Tech-savvy and quick to adopt new tools;
  • Fluent in English, both written and spoken.

    • Bonus points if you:

  • Understand the UX research function;
  • Are familiar with tools like participant management and scheduling systems, research repositories, Confluence, and Jira;
  • Have experience managing compliance and legal obligations.

    • Here’s the deal:

  • Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;
  • Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts, a physical coach and a gym to regular mental health checks;
  • Tools of your choice: choose technical equipment and the tools you need to do your best;
  • Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;
  • Convenient commuting: traveling from point A to point B can be a pain. That’s why, depending on your unique circumstances, we compensate part of your public transport costs;
  • Work-life balance: as a general rule, we work based on a 3+2 hybrid model. And let’s not forget the WFA policy – an opportunity to work from anywhere in the world;
  • Premium Surfshark accounts: for you, your family, and friends;
  • Gross salary: 2320-3480 Eur/month for the Lithuanian market. It may vary depending on your skills, experience, or location.

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    How we hire

    Here at Surfshark, we don’t believe in the “one size fits all” process. We tailor it to ensure the best experience for our candidates and to match them with the right job position.
    We start with a simple “hello” - whether that’s online or in-person - to see if our expectations match.
    If we agree to move forward, we find the best way for you to showcase your skills and expertise.
    We want our teams to have chemistry, so we provide an opportunity to meet potential teammates or other colleagues for a chat.
    An offer, more discussions - this is up to you. We want you to feel confident with your decision and make the right choice.
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