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Junior Online Reputation Specialist

Join our Online Reputation team as a Junior Online Reputation Specialist! If you're ready to take on a dynamic role, guarding the Surfshark brand’s online reputation and engaging with users on social media, mitigating potential crises, and collaborating with cross-functional teams, this opportunity is for you, so read along!

If you want to:

  • Respond to user comments and inquiries on Surfshark’s social media channels and review platforms; 
  • Help the team handle sensitive situations online and prevent them from escalating into communication crises;
  • Collaborate with cross-functional teams and multiple stakeholders to dig into the core of complex issues and come up with the best solutions; 
  • Collect and analyze online sentiment-related data;
  • Contribute to the development of Surfshark’s online reputation management processes. 

    • And you can check off:

  • 1+ years of experience working in the field of PR, social media, community management, or communication and support;
  • Exceptional communication skills, both written and verbal; 
  • Tech-savviness and ability to learn quickly, enabling you to understand Surfshark’s products, engage in constructive discussions with users, and address their issues on social media;
  • Demonstrated problem-solving skills and the ability to manage potentially sensitive situations;
  • Strong organizational skills and the ability to manage multiple tasks and priorities effectively;
  • Excellent English language skills are a must for this position – it will be your main working language;
  • Possibility to work evening shifts (5 PM – 1 AM) on a rotating schedule.

    • Bonus points if you have:

  • Experience in online reputation management or a similar role;
  • Good understanding of Reddit and X platforms.

    • Here’s the deal:

  • Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;
  • Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts and a physical coach to health insurance and regular mental health checks;
  • Tools of your choice: choose the technical equipment and tools you need to do your best work;
  • Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;
  • Work-life balance: We encourage working in the office, with the possibility of up to two remote days per week. Plus, with our WFA policy, you can work from almost anywhere in the world;
  • More days off: additional vacation days depending on your tenure;
  • Premium Surfshark accounts: for you, your family, and friends;
  • Gross salary: 1700-2200 Eur/month. Although it may vary depending on your skills and experience. 

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    How we hire

    Here at Surfshark, we don’t believe in the “one size fits all” process. We tailor it to ensure the best experience for our candidates and to match them with the right job position.
    We start with a simple “hello” - whether that’s online or in-person - to see if our expectations match.
    If we agree to move forward, we find the best way for you to showcase your skills and expertise.
    We want our teams to have chemistry, so we provide an opportunity to meet potential teammates or other colleagues for a chat.
    An offer, more discussions - this is up to you. We want you to feel confident with your decision and make the right choice.

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