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UX Researcher

We’re looking for someone ready to join our team of ambitious humans working to outsmart the competition in one of the most challenging cybersecurity markets – the VPN industry! We are driven by pushing the boundaries of what’s possible and making quality a norm. If you’re looking for the best tech challenge of your life, this is your sign.

What you will do:

  • Organize and lead research process for product development teams;
  • Cooperate and moderate product development with all teams within the company;
  • Design, plan, and conduct qualitative research processes;
  • Develop actionable and data-based insight implementation strategies;
  • Effectively present and pitch your ideas to other teams;
  • Train and involve product managers and designer in the UX research activities;
  • Lead and moderate focus group interviews and usability testing;
  • Be responsible for setting up UX feedback framework around different user groups and feedback channels;
  • Continuously advocate for research-based user need and ensure that they are understood as well as communicated throughout all product cycles;
  • Be responsible for timely and detailed reporting.

What we expect from you:

  • 3+ years of experience in quantitative and mixed-methods research;
  • Capacity to cooperate with all the teams in challenging or supporting the decisions that have already been made;
  • Attention to details, open-mindedness, matter of fact approach; 
  • Ability to conduct research independently and mentor the others;
  • Sense of project ownership; 
  • Willingness to learn and put the learnings in practice;
  • Excellent verbal and written English communication skills;
  • Skills in effective time management and prioritization.

Reasons to join Surfshark:

  • You will get top-notch technologies and all the tools you need to do your best;
  • You will enjoy a plethora of business trips, seasoned with unforgettable workations;
  • You will find an international team of humble professionals with IT, marketing, business, and other backgrounds;
  • We are extremely flexible regarding working hours and remote working;
  • We’ll help you grow professionally by providing all the learning material you need (training courses, trips to conferences, knowledge sharing sessions, and more);
  • Oh, and a premium VPN account, of course!

Apply Now

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    We’re thrilled that you’d like to join Surfshark!

    Will be in touch, if we’d like to meet you for an interview. Have a nice day!