Back to open positions

Customer Retention and Marketing Manager

We’re looking for someone ready to join our team of ambitious humans working to outsmart the competition in one of the most challenging software markets – cybersecurity industry! We are driven by pushing the boundaries of what’s possible and making quality a norm. If you’re looking for the best tech challenge of your life, this is your sign.

What you will do:

  • Develop and execute our customer retention strategy;
  • Optimize and take ownership of our “Refer a friend” program;
  • Analyze and improve our email communication;
  • Execute customer satisfaction surveys and analyze the results to improve business performance;
  • Cooperate with our customer support team to increase upselling rate within our product;
  • Continuously audit our support team communication and present ideas for improvement;
  • Provide timely feedback to the marketing team on service disruptions & customer concerns;
  • Work on increasing customer satisfaction.

What we expect from you:

  • Project and team management experience;
  • Ability to take full ownership in delivering on results;
  • Experience in customer support;
  • Proven experience in email marketing;
  • Customer first attitude; 
  • Analytical skills and attention to details;
  • Leadership skills;
  • Fluency in English and proven written communication skills.

Reasons to join Surfshark:

  • You will get top-notch technologies and all the tools you need to do your best;
  • You will enjoy a plethora of business trips, seasoned with unforgettable workations;
  • You will find an international team of humble professionals with IT, marketing, business, and other backgrounds;
  • We are extremely flexible regarding working hours and remote working;
  • We’ll help you grow professionally by providing all the learning material you need (training courses, trips to conferences, knowledge sharing sessions, and more);
  • Oh, and a premium VPN account, of course!

Apply Now

Tell us about yourself

Your CV

    Please upload .pdf file type.

    Your file is too large, maximum file size is 5 MB.

    Got anything else to add? We’d love to chat with you!

    By filling in this form you agree with Surfshark Ltd. processing your personal data for the purposes of recruitment as described in this Privacy Notice. You can always withdraw your consent.

    Please fill in all required fields
    We’re thrilled that you’d like to join Surfshark!

    Will be in touch, if we’d like to meet you for an interview. Have a nice day!